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Reviews about The Home Depot

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  February 03, 2019, by Jody Mason
  Not only will I never shop at the Boulder Home Depot ever again, I won't even shop at a different location.Not even for lightbulbs. Home Depot has lost my business for life. We hired them to design our kitchen, which was our first mistake. The designer never came to our home; she merely relied on faulty measurements and photos taken by another Home Depot employee.They hire contractors for installations, and they absolve themselves of any responsibility. So if you think you're protected because they are "bonded and insured", they aren't. Their contractors are, but they typically take the lowest bidding company in town, so you're not getting very skilled workers in your home. Their contractor sent a low-skilled worker to install kitchen cabinets, who then cut the water line to our fridge, which was not noted on the work order, and replaced it with a plastic hose incorrectly. When our water was turned back on, well after he left our house, it popped off the back of the fridge and flooded our home. We had to get our floors replaced, through our own home insurance because Home Depot and the contractor refused to take responsibility, citing that the worker did not write down on the form that he cut the hose. He was questioned about it later, and lied. The contractor told us they couldn't let go of every worker they had complaints about because then they wouldn't have any workers left. The contractor is willfully allowing workers to stay on after they damage customers' homes. The Boulder store manager was equally appalling in his conduct, and we complained to corporate, but they were not the least bit concerned. The damage took a year to fix, the countertops are not installed correctly, and we hired a different company to install our new flooring. If you are considering hiring Home Depot for design or installation of any sort, I strongly urge you to reconsider. I waited a year to write a review, hoping they would do the right thing and at least reimburse us for our $500 home insurance deductible. The anguish alone wasn't worth it. Go somewhere else. Side note - since this traumatic experience occurred, we have purchased new flooring for other parts of our home, a new washer and dryer, and other appliance/tools/household items from other retailers in the area. By refusing to do the right thing, Home Depot has lost thousands of dollars from our household alone, not to mention the dozen other households of friends and family who have since heeded our warning. Good luck on your home improvements. I hope no one ever has to go through what we went through.